Frequently Asked Questions
Collapsible content
Where do you ship?
We plan to ship worldwide! Shipping rates and delivery times will be calculated at checkout based on your location.
How long will it take to receive my order?
Once your order ships, delivery typically takes 3–7 business days within the U.S. International delivery times vary based on your location and customs processing.
Can I return or exchange an item?
We’ll gladly accept returns or exchanges within 7 days of delivery, provided items are in their original condition. Detailed instructions will be included in your order.
How do I care for my hat?
Each piece will include care instructions to help you preserve its shape and quality. For now, we recommend storing hats in a cool, dry place and using a soft brush for light cleaning.
Are your products sustainably made?
Yes! We’re committed to ethical sourcing and sustainable materials, and we’ll share more details about our process when we launch.
Do you offer gift cards?
We plan to introduce digital gift cards soon so you can share the gift of style with loved ones.
How can I contact you?
You can reach us anytime through our contact form or email. We’ll respond within 1–2 business days.